CSA Policies

A subscription in a Community Supported Agriculture program is a commitment, both in terms of time and finances. Before you make a decision about subscribing, we would ask that you read these terms and conditions.

In signing up for our CSA program you agree to abide by our Terms and Conditions.

Our Community Supported Agriculture (CSA) program is an opportunity to be a partner in our farm operation. It allows you the opportunity to purchase a share of the harvest, bypassing the conventional supply chain and directly contributing to the viability of a small-scale, organic farm in your region. You are supplying a local farm with operating capital at the beginning of the season, when farming expenses are incurred. You are making a choice to invest in a local, organic farm operation — this is a social and environmental commitment on your part! In joining a CSA, you are also sharing the risk of the season with the farmer and other members.

Some things you should consider before signing up include:

The greatest abundance of crops occurs at the height of summer (particularly August) when some people are away on holidays;
The produce is only available when it is mature — if you are away on a week when a particular crop is ripe, we generally cannot offer it at another point;
The contents of the CSA box are determined by the farm’s crop plan. Although contents are diverse, they can be unpredictable;
The volume of some boxes will be significant. In order to make full use of the box’s contents you might need to take the time to juice, freeze, can or dehydrate produce;
Overall, when you visit a grocery store or farmers market, you are seeing the result of produce from hundreds of farm operations. When you join a CSA, you see the results of one farm operation — we don’t have everything available all of the time.

Of course, there are creative ways to deal with the opportunities presented by a CSA:

Agree to split a box with friends, neighbours or co-workers;
Resolve to eat seasonally, preparing meals that make the greatest use of vegetables available each week.

Your support early in the season helps the farmer avoid conventional debt. It also allows the farmers to plant crops with a reliable market in mind. In exchange, you receive nutritious, locally grown organic food and a connection to a farm close to your home. We do all we can to assure a full, diverse and wonderful harvest and we have a proven track record for delivering a quality box of produce throughout the season.

The Risk of Joining a CSA

Radix Farm cannot guarantee the delivery of specific crops at specific times in specific quantities. Our crop availability is subject to weather, harvest timing, labor availability and quality of crops. We will, occasionally, send produce in our CSA boxes that is blemished or mis-shapen if the crop has grown that way and we would otherwise not have that product available for you; we will do this to avoid waste and to ensure variety in your boxes and we will always explain why something may look different.

Due to weather conditions, your box size might change throughout the season. In particular, box sizes are often smaller for the first two weeks. We make up for the difference by sending you larger boxes later in the season and/or adding an additional box at the end of the season.

We deliver CSA subscriptions in green totes. These boxes are durable (we re-use them) and help to keep your produce fresh from packing through to pick-up. The cost of these containers is not included in your subscription price and remain the property of Radix Farm. Occasionally produce in the boxes is weighed out into plastic or paper bags. We do everything we can to avoid the use of additional plastic while still remaining efficient in our operations.

Cancellation Policy

We stand behind our products. We also want the CSA experience to be pleasurable for you. If you are unhappy with your CSA box for any reason or if you need to cancel due to a change in life circumstances, we will refund you the remaining value of your subscription with no questions asked.

Refund Policy

Prior to the start of the season, we will refund CSA subscriptions, minus a $20 processing fee. This fee covers costs associated with establishing your account, processing your payments and processing your refund.

Pick-up Policy

Boxes are available for pick up at your convenience after about 1pm on Thursdays. If you cannot pick up your box on Thursday we can leave it in the cooler at the farm for you to pick up at a later date. Please let us know 24hrs in advance to make sure we can accommodate the changes. You may have a friend or family member pick up your share while you are away. You can even change the location of your delivery for a number of weeks, or just a single week, or even each and every week if you desire. Unclaimed boxes will be donated to Serve Wenatchee after the weekend.

Privacy

We will never share your personal information with any third party for any purpose.

Connection with the farm

As a CSA subscriber, you will get a weekly update about the farm and the growing season, including links to recipes and notes about local food-related events. You will also have the opportunity to visit the farm during the season during an open house. We enjoy communicating with our CSA subscribers and encourage you to maintain a dialogue with us during the season — we will communicate as best we can during the busy summer months.

Farm responsibilities

To deliver your CSA subscription to your designated pick-up location by the confirmed pick-up time;
To provide you with a weekly e-mail detailing the contents of your CSA box, providing information about the growing season, the crops and suggestions for using items in your box;
To respond to problems in a timely and efficient manner (our goal is to resolve issues within 24 hours of being reported);
To host an open house event at the farm for CSA members;
To provide you with the best and first selection of produce from our farm – we put our obligations to our CSA members ahead of all other markets and customers.

Subscriber responsibilities

As a CSA subscriber, you have the following responsibilities:

To pay for your subscription in full by the dates you agreed to when signing up;
To pick up your weekly share of food from your chosen pickup location during the designated timeframe and being respectful of the location hosting your pick-up spot;
To assign someone else to pick-up your box and/or change or cancel your pickup location if you are unable to pick up your subscription of food on any given week. Unclaimed shares will be donated to an interested party or facility or composted. There are no refunds or credits for unclaimed boxes if you did not put your account on hold;
To report any problems with your subscription box within 24 hours of pick-up;
To open and read e-mails from Radix Farm (including payment notices) in order to stay informed of the status of the growing season, box contents, changes in CSA policy and special events and offers;
To leave your clean, empty CSA box at the pick-up spot on a weekly basis.

Thank you for reading our Terms and Conditions. We look forward to having you as a part of our farming season!